Customer Service Issues

Discussion about customer service and dealing with customers

Number of topics in this forum: 74

Forum Moderators: Dave Appleby, John Clark.

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Subject		Author	Date	Views & Posts
	Call centre Expo 2010	Dave Appleby	14/7/2010 16:45:02	298	4
	What is your view of Voice Of the Customer?	Elad Armoza	2/2/2009 17:03:35	3939	22
	Event Driven Feedback	Elad Armoza	18/1/2009 16:05:59	784	1
	DPA	John Narey	6/1/2009 17:58:46	818	2
	Customer Satisfaction Surveys	TROY MASS	18/12/2008 22:33:17	3652	6
	Sometimes I want to cry!	Dave Appleby	18/12/2008 14:53:46	1474	6
	Call Transcripts	Dave Appleby	22/9/2008 08:58:37	1173	1
	Insanity	Dave Appleby	9/9/2008 10:14:31	1058	1
	Call Center in China, Hongkong & Singapore	Indro Guha	25/8/2008 12:12:58	1079	1
	(Quality Article) Talk is Cheap - Confidence Game	Jeff Rose-Martland	24/8/2008 22:58:42	1292	3
	(Quality Article) Talk is Cheap: Name Calling	Jeff Rose-Martland	1/8/2008 17:01:28	2201	8
	(Quality Article) Talk Is Cheap: A Matter of Belief	Jeff Rose-Martland	24/7/2008 14:42:32	913	1
	Call Recording - Legal Requirements	Jed Yaqub	25/6/2008 09:59:18	2288	2
	(Quality Article) Talk is Cheap - Enjoy Your Customer	Jeff Rose-Martland	17/6/2008 15:57:40	1174	3
	(Quality Article) Talk is Cheap - Background Noise	Jeff Rose-Martland	6/6/2008 01:45:53	1092	1
	Quality Article	Jeff Rose-Martland	30/5/2008 00:08:07	959	2
	How do you handle a diffcult customer?	Sheley Homes	25/3/2008 13:41:06	6918	27
	Vote for your worst customer service experience!	John Clark	13/3/2008 01:31:04	4432	15
	Customers want friendly formality from contact centres, says research	Neil Wilkins	10/3/2008 16:27:09	1639	2
	Reaching the decision maker	Ann-Marie Stagg	31/1/2008 08:21:57	1488	6
	Post Call Surveys	Ann-Marie Stagg	4/7/2007 10:58:13	2264	7
	Why do customers leave?	Neil Wilkins	6/12/2006 16:39:53	2958	13
	Setting up a new Call Centre in India	nitin agrawal	3/6/2006 19:00:45	1799	2
	Handling Newbies and Other Process Issues	Bhautik Joshi	2/5/2006 14:55:51	1695	4
	Name and Shame	Dave Appleby	10/2/2006 16:11:04	2591	8
Page Generated: 30/7/2010 11:52:41

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