CallCentreVoice Hot Topics

These are the 30 most popular topics in the community.

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30 Most Popular Topics (by the total number of times each topic has been read)

Topic		Forum	Author	Views	Posts
1	Where are you all from?	General	John Clark	73978	379
2	Call centre lists	General	Bob Wilson	69704	41
3	Does anyone have any good tips for staff motivation?	Planning, Strategy and Management	Jim Rennie	37464	94
4	The Introduce Yourself Topic	After Hours and Humour	John Clark	27989	105
5	sales scripts	General	shane shaw	27467	33
6	setting up a new call centre	General	john brogan	22976	36
7	Flare and Motivational Games	Training and Staff Development	Marianne Marrou	21156	19
8	attrition reduction through wise recruitment policy	Call Centre Answers	Vedula Srinivas	16821	44
9	Funniest Call Center Stories	After Hours and Humour	Brent Preece	16361	15
10	Has technology gone too far?	General	John Clark	16117	48
11	Celebdaq	After Hours and Humour	Zoe Edmonds	16112	106
12	Erlang calculator	The Archive	John Clark	15073	5
13	Customer Satisfaction measurements	Customer Service Issues	Vedula Srinivas	14017	38
14	Changing the public perception of our industry	Call Centre Answers	John Clark	13962	51
15	Setup a Call Centre	Call Centre Answers	Karan Ward	13769	8
16	Setting up a small call centre	Technology	Sudhakar K S	12952	15
17	What technology is your callcentre using?	Technology	Jim Rennie	12634	26
18	How to annoy a telesales person	After Hours and Humour	Marianne Marrou	12556	24
19	INDIAN CALL CENTERS AND BPO UNITS BEWARE OF FRAUDS	General	Deepak Kumar	12254	6
20	IVR - What do YOUR customers really think?	Technology	David Newton-Dines	11616	32
21	Reducing AHT	Call Centre Answers	Sara S	11560	28
22	Things to avoid in call centres...	Customer Service Issues	Jim Rennie	10363	11
23	New Articles	Announcements	Administration	10095	37
24	Recruitment of team	Training and Staff Development	Maisie Hayes	9755	37
25	ACD 'call in queue' announcements	Technology	Tracey Carr	9725	31
26	Funny Metaphors found in high school essays	After Hours and Humour	Marianne Marrou	9703	1
27	Progress Report	The Archive	John Clark	9665	34
28	Outsourcing Middlemen......The true killers of Industry	Products and Services	Vedula Srinivas	9639	27
29	Internet based call centre	Technology	Jon Tilke	9300	19
30	Voice over IP (VoIP) - any pointers???	Technology	Robin Whyte	9009	18
Page Generated: 22/8/2008 02:44:38		Total: 1368 posts viewed 563792 times.

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