Hi,

From Dublin, Ireland.

great multilingual call centre city, great call centre sales jobs.

crap weather.

vinnie

Hello John and members,

I have just joined this site and am trying to familiarise myself with the content, I must say it looks impressive and the light hearted member comments and the desire to share information about jobs, surroundings and weather (a truly common language!) makes me feel this is the right environment to share ideas and experiences.

Micro-CV:
I have worked in IBM Call Centres for 7 years and manage Customer Satisfaction for our Telecoverage Centres in UK, Netherlands and South Africa, that is to say, I report performance metrics with proposals for action and manage exceptions aswell as encourage best practices. I have a passion for ensuring the role of Customer Satisfaction / Customer Service / Customer Loyalty is one that in ingrained in every 'touch' with the customer. I use this passion to lead action in others, I use statistics to show them the way, I use results to justify the effort.

I look forward to learning from you all and giving any insight that may be of value.

Garvan.

I'm in downtown Denver, Colorado. Haven't been to London since Fall of 2000, looking forward to visiting again soon. Glad to see everyone! Know this isn't the forum, but would love to hear from anyone who is involved with implementing VoIP PBX Call centers ... just finished my masters in telecom and my final paper was on VoIP PBX's ... now my company wants me to find companies that have this platform installed. Can anyone help?

Kay McCormack
mccormack@jm.com

hi , i am now at a live call centre
at bhubaneswar , orissa , india .
www.trionlineglobal.com
np_singhania@yahoo.com

Salutations!

The name's Cheyenne Kavanagh calling in from Sydney Australia... and NO, I don't have a dingo for a pet, or a hat with corks hanging down from strings - I am originally from Auckland NZ--- You know, the home of the best Rugby Union players on Earth? (oooooooooooo....)...

I am the Account Executive (soon to be BDM) for an institution called SR Telepeformance. We are a global network of 146 contact centres, and specialise in the human aspect of CRM - through providing Inbound, Outbound and Market Research initiatives, as well as 'Customer Value Management' - an elaboration of CRM - which looks at the value of each customer calculated through the ROI of your inhouse/outsourced CRM programs. Not to mention Data mining and cleansing, and various other consultative and marketing services.

I have been with this organisation for the last 4 years and love what I do. I must admit it has been a hard road, but I haven't learnt so much about the corporate world in my career life, since being a part of SRTP - and looking forward to broadening such experiences further.

For the short time as a member on this site? - immensly enlightened by the standard of feedback from the congregations of executives within the industry. Perhaps I might be able to return the favour somewhat?

Email: ckavanagh@teleperformance.com.au

Kindest Regards,


Cheyenne D. Kavanagh
Account Executive
ckavanagh@teleperformance.com.au



Teleperformance
Lvl 12, 61 Lavender St
Milsons Point, NSW
Australia 2061
Ph: +61 2 9955 7333
Fax: +61 2 9955 8615
www.teleperformance.com.au

Hi John,

I am from a Budding Outsourcing Company in India. Nice cool website. John your Vision is Idealised. Best of luck. And for evey one: Watch out for our organisation!!!!

hi folks,,
I am sridevi ,,I am from Visakhapatnam,,(Vizag)the City of destiny,,Andhrapradesh..INDIA ..i am working for a budding IT outsourcing company over here,,that was a great forum you have,,
hey John,, i am really happy to be a part of it,, nice cool folks here.. Anyway have a great time guys,,
bye
sri

In Bristol.

I work for a major mobile telecoms company.

We provide support for all IT related issues for 17.000 internal employees.

We are a 1st/2nd line technicial helpdesk

I came across this site which searching for something, I am very impressed with the forum it gives to speak to other professionals in the Call / Contact or helpdesk world....

Working in Stoke in NW England...Telecomms support for 3 call centres. Definately not sunny here but if you like the rain...what a place!

V.pleased to have just found this friendly site & look forward to receiving advice & contributing in the future!

John

I work for Castle Dental as a Call Center Site Manager in Houston, TX, USA
Greetings to all-

My name is Karen and I am the Telephony Systems Manager for a Mobile Telecommunications firm. This site looks great and I am looking forward to learn from the pro's.

Hi,

We are a Training and Development company based in Glasgow, working across the UK and Europe. Specialising in Call/Contact Centres but also work within the wider sales and service sectors. We work with all frontline staff and their support, managers etc..

Glasgow today is beautiful in the sunshine, which as all would agree, is highly unusual as we are known to have quite a bit of rain throughout the year. Hope all in Inverness are recovering from the flash-floods over the weekend, we just missed them by a day as we de-camped on Saturday and came back to Glasgow.

What a great site............my first time, but no longer a CCV virgin!

Good luck to all and have a FAB week, month and year.

Ben

Hi There Call Centre Buddies

I am from Sunny Stanwell which is on the door step of Heathrow (great international escape route)
I work in Isleworth which is greater London
Got to say how amazed i am to see so many people from so many countries

Best Wishes

John Nutley

Hi,

We began operations a few months ago at Mumbai.

This "Business District" boasts of some big names in the Call Center industry. It would be great if this "community" expands and becomes "the" forum for the industry.

It is a privilege being part of this group and share ones thoughts ...

My name is Rob Magee and I am a Sales Consultant for Touchbase, Avaya's only EMEA Platinum business partner. We are headquartered in Holborn, London (where I am based) with 9 locations in Europe, 6 in Asia-Pacific and 2 in North America.

Our core focus is on four key areas of technology: Convergence, Messaging, Contact Centres and CRM. Please contact me on 020 7878 7125 or rmagee@touchbase.co.uk for further details or information.

Congratulations to John on a massively succesful site!

Hello everyone,
What a great way to get ourselves introduced
I am Maulik Shah working in Avon Technologies situated in Hyderabad, India.
Our company provides products and solutions to enhance productivity in Call Centers.
This is a great forum for Call Center related interaction.
If you ever feel like having a chat, ring me at +91-9848267147

Maulik

Hi there

I am based in a Contact Centre down here in Australia. Situated in Newcastle, about 150 kms north of Sydney. We have 2 sites one here and the other in Sydney. Love to hear from anyone else situated in Australia also. Cheers

Richard

hi, i am from BPO division of TRI Online ltd, an international call center in India.

Hi

My name is Lyndsey and I am a performance and development specialist within ScottishPower. I am based in the Southside of Glasgow which is Cathcart.

A site for call centers, which special reference to indian call centers. Based out of India, New Delhi