Customer Service Issues


Discussion about customer service and dealing with customers

Number of topics in this forum: 74

Forum Moderators: Dave Appleby, John Clark.

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Subject

Author

Date

Views & Posts

Topic with RepliesCustomer Diversity Training

Closed Account

30/6/2005 15:04:01

3292

2500+ views

4

Topic with RepliesThe process versus the customer

Closed Account

9/4/2004 10:10:11

2765

2500+ views

4

Topic with RepliesSetting up a new Call Centre in India

nitin agrawal

3/6/2006 13:06:40

1831

1000+ views

2

Topic with RepliesCall centre Expo 2010

Dave Appleby

13/7/2010 10:58:02

626

500+ views

4

Topic with RepliesSometimes I want to cry!

Dave Appleby

4/12/2008 08:10:15

1512

1000+ views

6

Topic without RepliesCall Transcripts

Dave Appleby

22/9/2008 08:58:37

1224

1000+ views

1

Topic without RepliesInsanity

Dave Appleby

9/9/2008 10:14:31

1110

1000+ views

1

Topic with RepliesName and Shame

Dave Appleby

8/2/2006 16:54:43

2649

2500+ views

8

Topic without RepliesEvent Driven Feedback

Elad Armoza

18/1/2009 16:05:59

821

500+ views

1

Topic with RepliesWhat is your view of Voice Of the Customer?

Elad Armoza

8/1/2009 14:02:11

4030

2500+ views

22

Topic without RepliesCall Centers' BIG THREE-People,Process,Technology

Gayathri Ashok

17/3/2003 20:29:56

3093

2500+ views

1

Topic with RepliesHow to advance?

Babu Bhaskaran

8/3/2004 11:36:10

2161

1000+ views

2

Topic with RepliesSuccess? It's not found in your title.

Graham Boyd

14/2/2003 11:51:40

4038

2500+ views

18

Topic with RepliesCustomer Service Week - October 7th to 11th, 2002

John Clark

15/8/2002 17:24:05

2605

2500+ views

3

Topic with RepliesThem and us - how is your customer service department viewed?

John Clark

30/5/2002 12:15:25

3232

2500+ views

7

Topic with RepliesHow to promote good customer treatment amongst junior staff?

John Clark

2/2/2002 11:48:00

2351

1000+ views

7

Topic with RepliesDealing with complaints effectively

John Clark

9/11/2001 10:16:17

2201

1000+ views

4

Topic with RepliesVote for your worst customer service experience!

John Clark

25/10/2001 17:39:38

4465

2500+ views

15

Topic with RepliesCustomer satisfaction indices and 'soft' concepts

John Clark

7/9/2001 15:40:31

1897

1000+ views

3

Topic with RepliesDealing with the difficult caller

John Clark

3/9/2001 08:58:14

5445

2500+ views

5

Topic with RepliesCUSTOMER CARE

Michael Colbert

8/6/2001 13:56:55

3549

2500+ views

11

Topic without RepliesHow has STRESS affected your Customer Care team?

andrew cronin

14/1/2003 15:37:29

2089

1000+ views

1

Topic without RepliesEvaluating Emotional Content of Written Customer Communication

Manohar Srinivas Esarapu

24/5/2002 13:23:53

1676

1000+ views

1

Topic without RepliesHow are the targets set for web support

Manohar Srinivas Esarapu

22/5/2002 13:18:38

1704

1000+ views

1

Topic without RepliesEMAIL CUSTOMER SUPPORT

Manohar Srinivas Esarapu

14/2/2002 13:28:10

1850

1000+ views

1

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