Customer Service Issues

Discussion about customer service and dealing with customers

Number of topics in this forum: 74

Forum Moderators: Dave Appleby, John Clark.

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Subject		Author	Date	Views & Posts
	What is the best billing formula for an imbound voice process?	Amit Roy	23/1/2006 16:45:45	1855	1
	Customer Diversity Training	Closed Account	6/7/2005 10:36:36	3291	4
	Them and us - how is your customer service department viewed?	John Clark	4/5/2005 13:48:05	3232	7
	Success? It's not found in your title.	Graham Boyd	14/3/2005 23:23:35	4038	18
	Call Centre attrition is it something that is to be accepted?	naveed latif	14/3/2005 22:49:54	4252	4
	Any ideas on Reducing wait times / increasing customer experience ?	Stuart McElney	1/2/2005 11:02:40	4100	12
	Things to avoid in call centres...	Jim Rennie	19/11/2004 22:13:11	13245	11
	Christmas / New Year Openeing	Dan Gibbs	11/10/2004 12:05:45	2110	2
	Complaint Management	Bukola Olofinjana	19/8/2004 12:24:17	3685	10
	The process versus the customer	Closed Account	24/5/2004 18:42:52	2765	4
	Standard for customer satisfaction surveys	Jane Pritchard	21/5/2004 10:51:54	2752	4
	How to advance?	Babu Bhaskaran	8/3/2004 12:42:29	2161	2
	Using recorded calls for training	Chris Taylor	11/1/2004 11:57:56	4532	12
	Call Centre do they add value to a company	naveed latif	28/10/2003 16:00:43	4549	4
	Inro.. Call Centers Agent Monitoring Service	raj kan	27/10/2003 04:45:56	2115	1
	Tips to improve Customer Satisfaction in Tech. Support Environment	Jojo Joseph	13/7/2003 17:52:46	4206	4
	Business Developement	sam jhonson	13/5/2003 14:07:33	2053	1
	Suggestions and Recommendations from Anyone?	cealita zamora	9/5/2003 06:58:23	2061	1
	Call Centers' BIG THREE-People,Process,Technology	Gayathri Ashok	17/3/2003 20:29:56	3093	1
	Customer Satisfaction ?	John Nicholson	19/2/2003 14:27:39	1898	3
	How has STRESS affected your Customer Care team?	andrew cronin	14/1/2003 15:37:29	2089	1
	Complaint Calls	Andrew Masters	5/12/2002 10:21:22	2181	2
	Customer satisfaction benchmarking	Peter Firth	22/11/2002 10:39:10	2217	4
	New bee in the call centre industry - HELP, as i do not want to get fired	jamie price	4/11/2002 16:58:51	2130	3
	My faith has been restored	Robert Tuck	8/10/2002 10:19:27	1929	4
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