Data format for inbound call forecasting and staff scheduling?: General discussion at CallCentreVoice

CallCentreVoice Topic Data format for inbound call forecasting and staff scheduling?

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Joannes Vermorel on 1/8/2008 10:21:41.
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Joannes Vermorel CEO Lokad.com 1 posts 0 friends welcomed	Data format for inbound call forecasting and staff scheduling? [1/8/2008 10:21:41]
	I am currently developing an open source reporting utility that feature inbound call forecasting and staff scheduling. In particular, I need to import the inbound call activity data. Yet, I am a bit at a loss here. Which data formats should I support? If you, as a call center professional, were to use such a tool, what data format would make your life easier? Thanks in advance, Joannes Vermorel http://www.lokad.com/

Steve Helm Planning Outsourcing 86 posts 0 friends welcomed	Joannes [15/8/2008 19:33:07]
	I would ask your stakeholders as they will be the ones using your reports.

Marianne Marrou Telecom Analyst CC, Fulfill, Web Outsourcer 307 posts 0 friends welcomed	data formats [19/8/2008 18:04:17]
	ODBC links would be best with some sort of data translation you can setup (ie. FNAME on table1=First_Name on your system,etc). CSV files Excel files Which ACDs are you planning to support?

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