Hi Guys,

I have just signed up to the forum and I was hoping you might be able to help me out here, we are dipping our toes into the idea of opening a Call centre with around 16 members of staff, at the moment I have no idea where to start my research.

I have been in contact with software/telecom organisations to see what systems can be offered, looking at commercial property costs, etc. But to be honest I am really struggling on where to start. I was hoping someone might be able to point me in the right direction.

Thanks for your time

Becks

Hi Rebecca

Happy to help out, I have sent you a mail with my contact details.

Eamon

What exactly do you need a call centre for? Is it to handle incoming customer service inquiries, technical support, or sales/order status? Is it for outbound calls to businesses or customers? Are you planning to do telemarketing?
Make sure you are aware of all the laws in your country/state. If you are planning to do outbound calling you need to ensure that any system you invest in is able to ensure that you do not violate any laws.