Call Centre Helper - The Leading Contact Centre Magazine
Difficult customers can create uncomfortable situations for advisors, which can damage their morale and the working environment.
Millennial workers stay with an organisation just over a year on average. This white paper looks at the reasons why and how you can offer better flexibility, increase long-term engagement and satisfaction to ultimately reduce turnover.
Nearly every contact centre would like a first-time caller resolution. Rather than introducing further complications with multimedia call centres, this paper tackles how transparency should make engagement easier and quicker from everyone’s perspective.
This guide provides a detailed overview of how Nuance is working with leading enterprises to deploy the Nina virtual assistant, the benefits of doing so, and how in a few weeks you could create your new ‘Employee of the Year’.